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Maintenance packages

KONE Care™ Standard

KONE Care Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Center.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Online service you can access your maintenance data anytime.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care™ Plus

KONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.

  • Includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Online service you can access your maintenance data anytime
  • Ideal for facility managers who are responsible a single large building complex or several separate buildings.

KONE Care™ Premium

KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • Includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Online service you can access your maintenance data anytime
  • Customized reports make planning and budgeting simple.
  • Ideal for facility managers at locations where reliability is essential, such as airports, metro stations, and department stores.

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Compare our maintenance packages

Compare maintenance packages*
KONE Care™ Standard
KONE Care™ Plus
KONE Care™ Premium
Available for
KONE Preventive maintenance (Modular Based Maintenance™)



Elevator | escalators | automatic building doors
KONE Customer Care Center



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Voice Link Service



Elevator
KONE Online



Elevator | escalators | automatic building doors
KONE Mobile



Elevator | escalators | automatic building doors
Entrapment Rescue Service



Elevator
Breakdown Service

Partial
Full
Elevator | escalators | automatic building doors
Repair Service

Partial
Full
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Authority Service



Elevator | escalators
Enhanced Breakdown Service Response Times



Elevator | escalators | automatic building doors
KONE Care24/7 Connect


Elevator | escalators

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Tools and downloads

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